Return & Refund Policy
At The Seoul Palette, we carefully curate authentic Korean skincare products and take great care to ensure that every order arrives in excellent condition.
Due to the hygienic and personal nature of skincare products, we do not accept returns for change of mind, incorrect product selection, or adverse skin reactions. We encourage customers to review ingredient lists carefully and contact us for product recommendations before purchasing.
1. DEFECTIVE, DAMAGED OR INCORRECT ITEMS
If you receive an item that is defective, damaged during transit, or incorrect, please contact us within 7 days of delivery.
To initiate a return request, please email info@kbeauty-sa.com with:
- Your order number
- A description of the issue
- Clear photographs showing the damage, defect, or incorrect item received
Our team will review the information and advise you on the next steps.
Please do not return any products without prior approval, as unauthorized returns may not be accepted.
2. RETURN ELIGIBILITY
To be eligible for a refund, the item must:
- Be confirmed as defective, damaged, or incorrectly supplied
- Be returned with its original packaging where reasonably possible
- Include all accessories, components, and promotional items supplied with the product
In certain cases, we may request that the item be returned for inspection before a refund is approved.
3. PRODUCTS WE CANNOT ACCEPT FOR RETURN
For hygiene and safety reasons, we do not accept returns for:
- Change of mind
- Products ordered incorrectly
- Opened or used products that are not defective
- Products that have caused irritation or sensitivity, as skincare results and individual skin responses vary from person to person
If you are unsure whether a product is suitable for your skin type, we recommend contacting us before placing your order.
4. RETURN SHIPPING COSTS
If a return is approved because the item is confirmed to be defective, damaged during transit, or incorrectly supplied, The Seoul Palette will cover the reasonable cost of return shipping.
Please contact us before returning any item so that we can provide the appropriate return instructions. Return shipping costs incurred without prior approval may not be reimbursed.
Where applicable, we may arrange collection of the item directly or provide a prepaid return shipping solution.
5. REFUND PROCESS
Once we receive and inspect the returned item, we will notify you by email whether your refund request has been approved.
If approved, the refund will be processed to your original payment method within 5 business days.
Depending on your payment provider or bank, it may take additional time for the funds to appear in your account.
6. CONTACT US
For all return and refund enquiries, please contact:
Email: info@kbeauty-sa.com
Our team will be happy to assist you.
7. FAQs
Can I return a skincare product if I change my mind?
No. Due to hygiene and product safety requirements, we do not accept returns for change of mind.
What if I receive the wrong product?
If we have supplied the incorrect item, contact us within 7 days of delivery and we will assist you.
What if my product arrives damaged?
Please send photographs of the damaged item and packaging within 7 days of delivery.
Can I return a product if it doesn't suit my skin?
Unfortunately, we cannot accept returns for products that have been opened or used due to individual skin sensitivities or personal preferences.
How long do refunds take?
Approved refunds are processed within 5 business days to the original payment method.